Do not buy!
whirlpool-customer55456
10/15/2019
Lasted 3 years and Service tech is requesting us to replace User interface board - $280
Main Board - $284... And the service tech is not sure if this is completely resolve the issue. Whirlpool has a 1 year manufactor warranty.
Originally posted on Whirlpool.com
No, I do not recommend this product
HORRIBLE Washer
Stuck with a hunk of junk
5/6/2019
Seemed ok for a couple years, but as soon as the warranty ran out, the machine will not finish any cycle at all. Additionally, this machine does not have a spin only cycle and I didn't realize that when I made this horrible purchase. UGH...now what do I do with this $1,300 loss. I really just need to bit the bullet and will get a new one. Guess what, will not buy Whirlpool.
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
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Poor cleaning and generally malfunctioning
AgitatedMeNotWasher
2/24/2019
I was on the fence to buy this unit after reading mixed reviews but still did based on the Whirlpool quality brand. I replaced my front loading Duet series with this machine as I wanted more volume and better cleaning performance. At first it seemed fine but then the family kept mentioning that their clothes either were not clean or still had a lot of soap smell.
Today I was hands on doing chores and began laundry duty. With only a 1/3 load of light exercise clothing it took three attempts plus an additional spin cycle to get a load done. First the load was done prematurely. I began to unload only to find the top level of clothes wet with the bottom totally dry.
I ran the cycle again. This time the washer was stuck at 58 minutes occasionally moving up to 59 and then back to 58 minutes. This remained for 15 minutes. So, I stopped the cycle and tried again with a deep water setting ( I should not have to use this for a small load of light clothing socks, t-shirts etc). I came back a hour later to find the cycle finished but all the clothes sopping wet as if the spin cycle never happened. I then performed a rinse spin cycle only to wait another 15 minutes to get the excess water out of the clothes.
One load almost 4 hours?!
I assume some of these problems have happened in the past hence bringing my family concerns regarding the cleanliness of the clothes and or the soap residue issue.
Washer is only 6 months old with minimal use. I wanted to stay with the Whirlpool brand but this is very disappointing for this premier level washer.
I will try the next load in bulk and deep water mode to see if I can get a successful one run wash. For a unit with all these options, I would expect it to work for the most basic of loads.
:-(
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
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Huge Washer
Elise1
12/6/2018
This washing machines capacity is amazing and it is quiet.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Horrible Washer
Polu684
9/4/2018
I bought this washer 15 months ago and we are experiencing issues with washer not completing wash cycle. The timer keeps on going up everytime it runs the first wash cycle. It would run for 2 or 3 hours before cycle ends and the clothes are completely soaked. We thought that we were purchasing a top of the line washing machine but it appears that it's the worst decision we ever made. I would very much like a refund or get a replacement washer with the old dial knob.
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
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Horrible Washer!
Jawny
6/17/2018
We bought the Cabrio Washer 2 years ago and it worked well for about ten months. But our normal sized loads were soon reduced more and more to the point of barely washing a few towels at a time, because the spin cycle was causing the washer to 'walk', bang, and kick around our laundry room. We spent $1,300 on this washer, have had four appliance repair companies look at it (including Sears Home Services) and had the rods replaced, as this was the only remedy they could suggest - yet nothing worked. Reading all of these c consistently bad reviews, it seems there should be a recall on this product and money reimbursed to all of us victims.
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
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LOVE IT
PandaW
5/7/2018
Bought it for my new house to replace the Cabrio Platinum set we lost in a house fire wouldn't have anything else
Originally posted on Whirlpool.com
Yes, I recommend this product
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Does not wash clothes
wash my clothes please
5/3/2018
I decided to purchase a quality machine and I cannot believe how terrible this machine is. I sat on a chair and watched it the whole time the clothes literally stay in the same location that they were placed when I started the cycle. I contacted customer service and it's been great. Sent a few techs out replaced parts. But this machine does not get clothes clean. All I want from whirlpool is to replace the unit with a front load. I don't understand how a machine can wash cycles without a center mixing screw
Originally posted on Whirlpool.com
No, I do not recommend this product
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Big tub, no wash size adjustment
R.E.P.
3/29/2018
We were really happy when it arrived and machine seems to be doing its job well. Our only concern is future water bills, since there don't appear to be any options to run a small load, everything is XL sized in terms of water usage.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Do not buy from this company not even 1 star
Noel37
3/14/2018
I Purchased the Cabrio washer from this company 2 1/2 years ago it's a very expensive washer right now it is leaking oil on my floor and I have been told that it is unfixable.
The company will not take any responsibility for it, I think this is ridiculous . They say that they have had no complaints about this model.... I call bs. There are horrible reviews all over the internet. Some which say that they have called Whirlpool to no avail.
Take your money elsewhere you're throwing it out if you spend money on this company . I urge you to go online and read the reviews about these products . Unless of course you're OK with buying a new appliance every 2 1/2 years
Originally posted on Whirlpool.com
No, I do not recommend this product
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Horrible purchase
Makayla G33
11/19/2017
We bought this product at Sears it is barley over a year old and it is already not working correctly!!! It makes a very loud off balance banging noise! Very disappointed!
Originally posted on Whirlpool.com
No, I do not recommend this product
Capacity
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Value
great features
vfvvvffv
10/11/2017
5.3 cu. ft. Smart Cabrio® Top Load Washer with Laundry App
Originally posted on Whirlpool.com
Yes, I recommend this product
Capacity
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Completely Disappointed from Product to Customer Service
9/21/2017
I rarely write reviews, which is odd given how religiously I use them to research major purchases. After our experience with the Cabrio set we purchased and the customer service we received in response to it, I decided a review was warranted. The dryer is subpar and doesn't dry consistently. The washer itself has been a nightmare. The energy, time and water wasted on the machine over the past six months is immeasurable due to it constantly being off balance. Our clothes aren't clean when it does manage to run a full cycle. It is truly a problematic machine. We have two control panels replaced this summer alone and the problem continues. Calls to Customer Service get us nowhere. And true disappointment set in yesterday after hearing how Greg, the fellow who took our call, spoke to my husband. Rude is an understatement...And again no resolution. We were basically told to deal with it and just keep calling for service/repairs. I hope this review helps someone avoid the headache this set has brought us. All of our appliances are Whirlpool...But I cannot say we will continue our loyalty to the brand that doesn't stand behind their products nor help loyal customers reach a resolution.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great Machine
9/6/2017
Great Machine. Little too loud though.
Originally posted on Whirlpool.com
Yes, I recommend this product
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If you want clean clothes - Don't buy this!
Squatting Hen
7/17/2017
Awful purchase. I am so disappointed in this set. Yes, Whirlpool got me for the dryer too. Nearly $3,000 for the set and I could have saved $2,000 and got a much better set. We have had these nearly a year, and with the washer, clothes come out with dry spots, tangled (yes I read the instructions) and still dirty (I read the detergent instructions too). I have tried the normal setting and deep water, small loads and large, but no matter what the clothes still have dry spots. Both the washer and dryer have difficulties connecting to the app at times, and will either stop giving notifications or show offline in the app. The remote start and send a cycle feature never worked right from day one. Also there are times that all the lights on the panel flash/blink like the circuit board it going out. Awesome.....I just can't believe we saved up for this, and paid extra for "smart" features. You guys got me this time, but now I know.
Originally posted on Whirlpool.com
No, I do not recommend this product
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I love the washer. It is an excellent washer
Wa Wa
7/11/2017
I bought it a month ago and I am very happy with it performance
Originally posted on Whirlpool.com
Yes, I recommend this product
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Wrinkles
Donna S
6/19/2017
Hate this machine. Clothes come out so wrinkled even the dryer won't get them out. Support - what support. Can't find anyone to talk to and website is not user friendly. I'm done.
Originally posted on Whirlpool.com
No, I do not recommend this product
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great features
RJP
6/16/2017
I wanted a new washer & dryer for so long.I could not be happier with my purchase..Love it!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Do Not Purchase!
6/8/2017
This is the worst washing machine I've ever used. The clothes aren't properly cleaned. On top of that, the locking mechanism broke and I've been told by repairers that these machines only have a 2-4yr lifespan.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Not impressed
5/24/2017
Have owned this 6 months and am ready to get rid of it. There's no way for clothes to agitate unless you have 3 items in there. Otherwise the clothes just slosh around and don't get clean.The connection to the app is a great idea, but connection drops frequently. There isn't a way to reconnect since the the machine was already connected to my account.
Originally posted on Whirlpool.com
No, I do not recommend this product
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White Spots
5/5/2017
Very disappointed in this washer. It leaves white spots on dark clothes, I don't think the machine adds enough water to give a thorough clean. Have tried deep water setting, and still my clothes seem to be left with a residue.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Bad
Coulter
5/3/2017
Does not clean very well. Often have to run it twice. Insides have rusted very badly. Only owned it for a year and a half and it has now broken
Originally posted on Whirlpool.com
No, I do not recommend this product
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Absolutely love it
Reeses pieces
4/26/2017
Many options to chose from. Stylish. dries the laundry nicely
Originally posted on Whirlpool.com
Yes, I recommend this product
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Good & efficient
Krishna
4/19/2017
Good, efficient, and lot of capacity. I like this washer a lot. Cleans all my clothes in a single load. Be careful if it is mixed clothes, since color spills to white ones
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great Washer
4/13/2017
Great Washer. Huge capacity. Washes well. Not too noisy
Originally posted on Whirlpool.com
Yes, I recommend this product
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Clothes are clean
4/12/2017
It holds a lot of clothes and they come out clean. Much better than front load washer. It is extremely deep and have to really reach to get clothes out.
Originally posted on Whirlpool.com
Yes, I recommend this product
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worst washing machine ever!!
3/19/2017
I have the same problem as the previous buyer. I put stain remover on stains and they STILL don't come out! I do put the clothes around the outside of the tub as I was instructed to do when I bought it and it doesn't help. I also have the problem with the clothes having dry patches even when the setting is on "deep water." I had a front loader and really wanted a top loader but Id go back to my old front loader in a heartbeat. I hate this washer and spend wayyyy too much time trying to get "washable" stains out that this machine doesn't touch. I wish I would have listened to the sales guy who tried to talk me out of this washer. It makes me sick to think how dirty me and my kids clothes are when I see these stains untouched.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Do not buy- horrible
3/13/2017
This is the worst washer I have ever owned and it was the most expensive. Dirt never comes out of clothes. No matter if its a small load or large, clothes come out with dry spots. I use HE Tide- it does not even clean the clothes! Then if you put the spin cycle on three dots, it has ripped jeans and many towels. I hate it and wish I could take it back.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Poor performance
3/13/2017
I bought this washer 2 weeks ago and I will be returning it....my husband's work clothes do not come clean (my old washer always did the job) now I have to do a presoak..ridiculous! And it doesnt add enough water pertaining to the amountt of clothes..the clothes on top dont even get washed and the ones added first get ruined due to the continuous agitation.
Originally posted on Whirlpool.com
No, I do not recommend this product
Biggest load capacity I've seen in a home washer.
3/8/2017
This washer is a great family washer because it holds so much. There are many options to chose from which pleases me because all laundry is not the same. It's the first no agitator top loading washer I have ever had. I love the option of adding more water to the load. I wish it allowed me to chose how much water to add because I would add more than it's programmed to add.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Not as nice as my previous Cabrio
2/24/2017
I love the washer but was surprised to see no light and timer on new washer.
Originally posted on Whirlpool.com
Yes, I recommend this product
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HORRIBLE
2/5/2017
I have had this washer and dryer set for 1 year. We bought it in December 2015 and waited 2 months for delivery, they said they had a high demand for the cranberry colored dryer. I love the amount of clothes that the washer holds, I love the color and that is where the love ends for the washer. They dryer is great, no issues. The washer on the other hand has absolutely destroyed most of our clothes, towels, washcloths, and sheets. The sheets have big tears down the middle, the towels and washcloths are frayed on every side with strings hanging off, clothes all have holes everywhere. Our clothing looks like they have been chewed up by mice. I am extremely disappointed and end up in tears every time I do laundry. The clothes don't even come out clean, dirt, deodorant, smells, all still there when coming out of the wash, unless that particular area of the clothing was eaten by the washer. I was so excited for this washer and dryer and now I am stuck with a washer that we paid over $1000.00 for and it destroys everything.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Worth every PENNY
Ash Magma
1/24/2017
Just received my top load washer two weeks ago and I'm in absolute awe. Extremely spacious, works better than expected, app is user friendly and accurate. There are so many available washing settings, it's unbelievable you can wash anything on the spectrum from towels to delicates with just a touch of a button.
Originally posted on Whirlpool.com
Yes, I recommend this product
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tired of buying throw away appliances
1/10/2017
We spent good money on a dependable name product. The Whirpool Cabrio Platinum. Well that is in the PAST. This washer doesn't wash small loads very well...it doesn't rinse. Water comes out the top when filling, running down the front to the floor, and we are not talking a dribble of water. We will be looking at different manufacturers next time.
Originally posted on Whirlpool.com
No, I do not recommend this product
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DO NOT BUY A WASHER WITH A GLASS TOP. BREAKS AFTER 6 MONTHS
Frustrated with Whirlpool
12/27/2016
We've replaced our glass top lid on our Cabrio washer twice. The lids are expensive and Whirlpool will not give you anything. The hinges on the lid are too tight and the plastic that the lids are made of are too weak. I repeat, do not buy a washing machine with a glass top lid.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Too much technology and not enough washer
coolelroy
12/4/2016
This machine has way too much technology and doesn't clean clothes as well as my 35 year old machine that died. It will not fill with enough water to clean and rinse the clothes, even using a 2nd rinse cycle. Washing a small load with a 2nd rinse takes 1 hour and 42 minutes !!! Who in the world is Whirlpool taking their design advice from??? The soap dispenser will not completely empty powdered soap/oxi clean into the washer. After the wash cycle ends half the soap is still in the dispenser. If we hadn't gotten a great deal on a floor model we would return this washer to the store. Believe it or not this thing will text you when the wash is done, I just wish it would wash clothes.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Learning to operate it has more features than my previous on
11/28/2016
like it very much
Originally posted on Whirlpool.com
Yes, I recommend this product
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Solid Engineering
SD
11/28/2016
We got his a month back and It is a great machine.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Cleans great
Bentonv026
11/12/2016
Cleans great, tub is extra large. Very little noise! I am extremely pleased with my washer!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Horrible
11/6/2016
My husband bought this set for me for Valentine's Day last year (2015). Our previous washer was a Whirlpool. We had it for 9 years and I just wanted to upgrade . Worst mistake ever. During the warranty period I had to have the control unit replaced. Shortly after my warranty was up I had the same issue again. Luckily it corrected itself, but here I am again with a lid lock issue and an issue with the control unit again. My washer won't even power on. Worst washer I've ever owned.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great washer
11/1/2016
I bought this washer 2 weeks ago and I absolutely love it!!! It cleans very well and only makes slight normal noises. I definitely recommend this machine.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great WM so far
NC1981
9/27/2016
We bought this and the matching dryer. So far they are both great. Well built, quiet, and washes well.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Washer's x 2
Rowdy
9/27/2016
We got the set Washer & Dryer at 1st everything was good working like a charm. Then washer went out before our 30 day's Call them to come out to get it fixed there was a code popping up and the washer would not run at all they came out but did not get it fixed that day still had to wait and had to go to a laundry place to wash all of our clothes have done that in many, many years!! Then we ended up getting another just like it brand new just like the 1st one and in about a month we are back to the same thing NOT WORKING as I'm a typing this they are looking at it again could not find problem and said they would have to order part just like before.... very disappointed in the washer's (2) So far !!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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What a cool washer!
Karen Scrimshire
9/21/2016
Love it!!!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Best washer I've every owned. Great for large families.
hmskitty
9/7/2016
PROS: large capacity, multiple settings, quiet, sturdy, high qualityCONS: not a fan of the pull out detergent drawer but I can live with it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Cleans Better Than Old Agitator Washer
Clean
8/19/2016
We are very happy with our new washer.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Very quit operation even during spin
8/7/2016
Only had it for a week or so, but it is an amazing machine. It makes much different noises but does a great job and dose it much quieter.
Originally posted on Whirlpool.com
Yes, I recommend this product
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User Friendly Meets High Efficiency
8/5/2016
I've been waiting for 23 years for a another new Whirlpool washer, now I wish I'd done this many years earlier but the older model was working beautifully. The high capacity load and advanced electronics make achieving the perfect wash very easy. I Love It ! And it's beautiful.
Originally posted on Whirlpool.com
Yes, I recommend this product
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HUGE and Wonderful
Nebraska Hills
7/27/2016
We have been thrilled with our Cabrio washer and dryer. They're large and fast. We're both short and it can be a little tough to reach the bottom of the washer, but being able to wash large loads it totally worth it! The size of this washer has made our laundry so much more efficient and fast. And, I LOVE that they're connected to my phone via the app. It's awesome to know when the loads are done and the next is ready to go! I love this set!
Originally posted on Whirlpool.com
Yes, I recommend this product
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life saver
7/27/2016
life changing event
Originally posted on Whirlpool.com
Yes, I recommend this product
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